Skip to content
Write review For Business
  • Login

Contact Scholastic Customer Service

Scholastic Phone Numbers and Emails

Toll-Free Number:

  • (800) 724-6527
    within the US
Call customer service
Send Message

Customer Service:

  • (573) 632-1687
    Orders
  • (800) 770-4662
    The Scholastic Store Online
  • (800) 560-6816
    The Teacher Store
  • (212) 343-6100

Book Clubs:

  • (573) 632-1632
    from Puerto Rico, US Territories, and on US Military Bases

Media:

  • (407) 829-8282
    Book Fairs
  • (212) 343-6741
    Investor Relations
  • (212) 343-7700
    Scholastic Art and Writing Awards

Scholastic Emails:

Customer Service
Digital Products
Legal
Privacy Inquiries
Media
Trade Book Publicity, Author Interviews and Review Copy Requests
Technical Support
tmandc@scholastic.com
dyadao@scholastic.com
Book Award Submissions/Notifications
Is this your business?

How to Contact Scholastic?

Most Popular Number:

(800) 724-6527
within the US
Total calls: 245 Issues resolved: 13 Last call: Jul 14, 2025
author avatar
PissedConsumer Reporter

For convenient matters solving and reducing the load on one phone line, Scholastic provides separate phone numbers. To contact the customer service specialist regarding book clubs, book fairs, or education, dial 0800-212-281. Scholastic Resource Bank is available at 01926-813910. For advertising sales matters, apply to the specialist at 020-7756-7680. If you are going to talk with the company manager outside the United States, call +44-199-389-3474. The rest of the Scholastic contacts are available after going to the “Contact” page. To get access to it, click on “Contact” at the bottom menu of the Scholastic official website.

If you prefer written communication, cannot reach the manager by phone, or have non-urgent matters, send a letter to the following Scholastic email: enquiries@scholastic.co.uk. Regarding Scholastic book clubs, send a letter to bookclubs@scholastic.co.uk. If you have questions about Scholastic book fairs, send a letter to info@scholastic.co.uk. You’ll find the rest of the Scholastic written contacts on the “Contact” page.

To talk with the company representatives regarding business or corporate matters, visit the Scholastic headquarters in New York at Scholastic Inc. 557 Broadway, New York, New York 10012, United States. Be sure that you familiarize yourself with the Scholastic address location on the map before visiting the main office.

The Scholastic customer service business hours are Monday through Friday from 8:30 a.m. to 5 p.m. GMT-4. If you are interested in advertising sales, apply to the company specialist between 9:30 a.m. and 5:30, Monday and Friday. As the company may change its schedule over time, recheck its business hours on the “Contact” page.

Scholastic Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Scholastic Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    66% phone 34% email
  • The best phone number to call Scholastic is 8007246527. 87% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Scholastic may ask you for the following information to identify you as a customer: customer id or account no, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Scholastic Website:

Scholastic Help Center:

Corporate Office Address:

Scholastic Inc.
557 Broadway
New York, New York 10012
United States

Scholastic Customer Service Reviews

2.8 / 5
Average
Kenyen Zdv
Process of Getting in Touch with a Rep
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I had to fill in a form in order to be connected to a live representative. This was online of course.

That was inconvenient as we were in the middle of running the Book Fair. It was unnecessary time spent.

The rep did try to encourage me to do my restock order online from the Host Hub, but my time was so limited before the next class of students was coming to browse/buy at the Fair. I explained that to her and she was more than willing to assist me over the phone.
Thanks

Darrell Sne
Book Fair Unfair
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They did not assist. I was told I was just shy of the $25 subtotal so did not qualify for the free shipping or discount from school book fair. I ended up also purchasing books from the actual fair as well.

Juno Uwl
Customer Service is wonderful

I received an email saying that my payment was declined (card was locked). I called and she answered right away.

I explained my issue and she said no problem, just unlock your card and we can transfer you to someone why takes care of payments or you can go online and make the payment again. She stayed on the phone and talked me through where to go.
Service was 10 out of 10!

Summary of Scholastic Customer Service Calls

282 TOTAL
CALLS
03:18 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scholastic?

Shipping and Delivery Question:

  • “Never received my package”
  • “Books delivered to the wrong address”
  • “My order was sent to the wrong address”

Request for Information Question:

  • “Order status”
  • “Place an order”
  • “About a students order”

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Overcharged”

Product/ Service Question:

  • “Product issue”
  • “Complain”
  • “Complaint”

Return/ Replace Question:

  • “Emailchange”
  • “Book exchange”
  • “Return”

Account Question:

  • “Account transfer”
  • “Can’t access account and need to change school”
  • “Check account for Aria smiles & Gabrielle smiles”

Refund Question:

  • “Refund from a book fair.”
  • “Refund my money”
  • “Refund”

Activation/ Cancellation Question:

  • “To cancel subscription for right now”
  • “Cancel order”
  • “To cancel an order”

Employment Question:

  • “Job”
  • “Employment Opportunities”
  • “Get my w2”

Cards Question:

  • “Gift card problem”
  • “Trying to use e-gift card”
  • “Gift card”

Staff Question:

  • “Very rude rep. I am a media specialist and book fair chairperson”

Website/ Application Question:

  • “Application status”

Other Question:

  • “Questios”
  • “Books”
  • “Fair hours near me”

About

Related Companies

Scholastic Canada, Scholastic Book Fair

Summary

Scholastic Corporation is an American company. The company was founded in 1920 by M.R. Robinson in Pittsburgh, Pennsylvania. Scholastic Corporation specializes in publishing and distribution of books, magazines, films, videos and toys for children. Besides, Scholastic Corporation focuses on educational technology and childrens media. The company offers a variety of educational and entertainment materials and products such as technology based products, teacher materials and TV programming that can be used in school, at home, elsewhere. Today, Scholastic sells its products and offers its services via book clubs, book fairs, retailers, schools, and the like.

Scholastic reviews and complaints

Scholastic is ranked 18 out of 599 in Advertising category

Compare Scholastic Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Scholastic? What happened? What can we help you with?
Submit review Don't show this popup